Frequently Asked Questions (FAQs)

1. What is the delivery time for orders in Pakistan?

Delivery time depends on the dispatch date and courier service. Orders placed before 9:00 PM are dispatched the same day (Sunday Off). However, external factors such as political protests or national events may affect delivery. The standard delivery time is 4-5 working days after dispatch. 

2. Will the item restock?

No, we do not restock any article unless clearly informed beforehand. All pieces are released in limited quantities and are not produced again once sold out, unless an official restock is announced. If you're considering an item, secure it early.

3. Do you offer Sale Offers?

We offer pre-booking sales before the official launch of select articles. Afterward, a launch sale is held, followed by constant increase in prices of upcoming batches. Be sure to follow us for the latest updates and cope the product when it is available.

4. How can I track my order in Pakistan?

To track your order, visit Postex Tracking and enter the tracking ID provided in the dispatch email. You can also track your order directly from the dispatch confirmation email you receive.

5. What is your return and exchange policy?

We do not accept returns/refunds. However, all products undergo a strict quality control process to ensure no defective items are shipped. If a defect occurs, please contact us at contact@gothed.org within 24 hrs to request an exchange. Please note, exchanges may take 15-20 days to process.

5. How do I find the right size for me?

Our products are designed considering the body types common in Pakistan. To ensure you select the correct size, please refer to the size guide on the product page. If you have further questions, feel free to email us for assistance.

6. Do you offer international shipping?

Yes, we offer international shipping to 150 countries worldwide via DHL & FedEX. For International Orders, please email us at contact@gothed.org. All international orders are prepaid.

7. What payment methods do you accept?

We accept Cash on Delivery (COD) as our main payment method.

8. How should I care for my GOTHED/WHYT items?

Care instructions for each product are provided on the product page. Please ensure you review the care details before placing your order to maintain the quality of your garments.

9. Can I cancel my order after placing it?

Once an order is placed, cancellations are not guaranteed. Please contact our support team immediately via contact@gothed.org if you need to cancel or modify your order, and we will do our best to assist you.

10. How can I contact customer support?

For all inquiries, please reach out to our dedicated support team at contact@gothed.org. We handle all customer service queries exclusively through email.