Refund policy

We do not accept returns or refunds. Every GOTHED product undergoes a strict quality control process to ensure no defective items are dispatched. If a defect occurs, you may request an exchange or refund within 24 hours of delivery by emailing us at contact@gothed.org (Delivery charges are not refunded). Please ensure the item is returned in its original packaging, with all original tags and the GOTHED barcode intact and attached (if any). Items with missing, damaged, altered, or removed barcodes will not be eligible for any return or exchange under any circumstances. 

Exchange Procedure

  1. Submit your exchange request (complete order details & query included) via email:
    contact@gothed.org
  2. Ship your product to our warehouse at the following details:

    Name: GOTHED OFFICE.
    Contact: 0305-5393930
    Address: VO-127, The Cube, 36 Nishtar Commercial, Sector E, Bahria Town, Lahore
  3. Please include your order slip or complete order details inside the parcel. Parcels received without sufficient order identification may result in delays in processing.
  4. All returned products undergo a quality control inspection upon arrival. Products may be tried on solely for size verification but must show no signs of use.
  5. Returned products must be unwashed, un-ironed and unaltered, with no stains, marks, makeup, sweat, perfume, odor, tears, holes, fabric damage, or stitching/construction issues. All original tags, labels and attached details must remain intact.
  6. Any returned product showing signs of use, washing, staining, damage or alteration will fail QC and will not be eligible for exchange.
  7. Once your item is reviewed and approved, your replacement product will be shipped automatically to your provided address.
  8. Exchanges may take 7–12 days for full processing.
  9. All exchanges cost delivery fees of PKR. 300/-